The property management – tenant relationship hasn’t always enjoyed a great reputation. Add a pandemic to the mix, and it’s a recipe for some serious bad blood. Because of this, management will have to go the extra mile to accommodate …

Over the last two decades years, hospitality businesses have gone through some radical changes that have led to a somewhat renewal of the entire industry. From heavy physical room keys to Bluetooth based mobile room keys, the journey has been …

Ghost kitchen: It’s the buzzword on everyone’s lips in the restaurant industry lately. But what exactly is it? Basically, it’s a commercial cooking space rented by either virtual restaurants or traditional restaurants. They exclusively focus on creating food to be …

Almost 11 months on and the United States is still in the midst of the COVDI19 pandemic. Delayed and limited economic activity has already disrupted hospitality growth while leaving hotels and lodging businesses with less than half occupancy rates throughout …

Hospitality companies have been collecting data about their guests for years. But that data is basically useless if it’s collected haphazardly and nobody can interpret it. Most people don’t get into the hotel industry because they love data and statistics, …

The US hospitality business model has been severely challenged by COVID19. Hoteliers are actively conducting service quality gap measurement assessment already to redesign their guest experiences with more safety standards in place.  Academics define service quality as the difference between …

The complex threats posed by COVID19 speeding up the adoption of technology in hotels, resorts, country clubs, spas, and even hospitals. The consequences posed by COVID19 are so alarming that hospitality providers have to completely rethink their service design to …

With record unemployment, it’s natural to assume that hiring for hospitality positions is a cakewalk right now. But COVID-19 presents so many unique challenges that make the hospitality job market tricky to navigate. There’s no precedent to guide the strategies …