Author Archives: Jessica Sanchez

Throughout the COVID-19 pandemic, the senior living industry has had to make some of the most drastic changes. While they have most of the same health risks as hotels and restaurants, shutting down is just not an option for them. …

Technology is offering hotel owners the opportunity to deliver outstanding guest experiences across the world. From operations management to marketing, hotel owners are rapidly migrating towards technology solutions that enhance profitability and the guest technology experience.  California is a popular …

Hotels are completely changing the way they deliver services from mobile check-ins to tablet controlled rooms, there are great applications of technology in hospitality to make the guest experience truly memorable. The Aria Hotel & Resort in Las Vegas, for …

While the pandemic itself won’t be around forever, it will have some long-lasting effects on how travelers approach making their plans. Of course, sanitation and safety will be a major concern for travelers when they venture out to a hotel. …

In light of COVID-19, some restaurants (like this one) are wholeheartedly embracing the no-tipping movement in an effort improve paychecks for their workers. Yet at the same time, other restaurants (like this one) have abandoned the idea, citing the same …

Hotels and resort owners are finally breathing a sigh of relief as they reopen with strict rules in place from the US government. While there is an aura of positivity running across the industry, there is still doubt over the …

Yes, we have been here before.  Big data and A.I were predicted to become a core aspect of business years before the pandemic even began. Microsoft, Google, Facebook, Twitter and others had already diversified into data brokerage for 3rd parties, …

“So, do you have any questions for me?” This question can make even the most confident candidate nervous, and unfortunately produce the occasional “deer in the headlights” reaction. As a candidate, you might think that if you ask too many …

For years, private clubs have been synonymous with luxury, service, and socialization. Members expect attentive staff and look forward to a variety of in-person amenities like golf courses, pools, fitness centers, and dining outlets. But distancing measures due to COVID-19 …

Hoteliers have already predicted the winds of change with Marriott, Hilton, and other global hospitality groups automating a fair share of their in-house services. The mobile was identified, almost a decade ago, as the main driver towards more personalized and …